Complaints

Although we are part of a franchise system, your Real Property Management Service office is locally owned and operated. It is a service oriented business, and we strive to provide to you the best customer service possible. If you have any issues that you would like to discuss with us, please call or email. We honestly believe that hearing from you is the only way that we can resolve issues, and work to make the systematic changes to prevent the issue from recurring.

How They are Handled

Please call / email your Real Property Management Service office with any concern, however small. Your feedback is used to improve our communication, customer service, and processes. If your concern is a complaint, here is how we’ll handle it:

  1. We will ensure that we clearly understand the situation from your perspective.
  2. We may need some time to look into the issue. If that is the case, we will commit to you that we will respond within an amount of time that is acceptable.
  3. When we respond, we will (1) clarify the issue to your satisfaction, or (2) ask what you would like for us to do to resolve the issue, or (3) provide options as to how the issue can be resolved.
  4. We will then agree upon a plan of action that will resolve the issue.

We are committed to working together honestly and reasonably towards our mutual goal of delivering a great tenant experience.

Disclaimer

Your Tenancy Agreement will ultimately govern our relationship. Please utilize this manual only for quick reference purposes.